Scan Medical Insurance

Can I be billed for the phone call (99441) I made to physician if we saw him that same day?

Here's the deal. I took my son to the doctor for an office visit (99214). That same day about 11 hours later I made a phone call to their answering service where I spoke with the nurse practitioner on call about the related medical service my son recieved (allergic reaction to meds), I just recieved a patient statement stating that they have billed me for the office visit (which is fine) with insurance pending for that payment. Then the other line states for that same day they billed me for (99441) phone call from patient to physician, and it states that I owe them this charge because it says insurance is NOT pending for this charge. I just started doing billing and I don't know how phone calls work exactly. All I know is, I thought they couldn't even bill me within 24 hours for the phone if it's related to the office visit. Also, why would I get charged for this and insurance not? I have United Healthcare.

Public Comments

1. Suspect the office you called can negotiate with you on this. I wasn't aware that if you speak with a physician on the phone to receive advice that you would be charged. What next?? Next time, call the pharmacy about drug interaction questions.....