Scan Medical Insurance

Why am I(the spouse) not listed on Aenta's online account for medical insurance?

My husband signed up for medical insurance through his place of employment in Dec. I have yet to receive any information, so I went online at aetna.com to register. Well, I was able to register him. However, the list of covered members did not include me. So I tried to register using my own information and it said I was not authorized. It's already been taken out of his check, for him and myself. What could be the problem/?

Public Comments

1. Call your husband's Human Resources Dept. first to see if they forwarded your information to Aetna. If so, then have your husband call Aetna to see what is up. In my experience, it is most often a fault of the HR Dept in not providing the correct information to the insurance carrier even though the payroll dept is taking the funds.
2. You need to call Human Resources at your husband's employer or call Aetna directly. You will need your husband's SSN and be prepared to listen to lots of elevator music.
3. It could be that, because you are not the insured member, you don't have any access to the online information. Call the number on the back of his card and ask.