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My medical bill not getting covered by my insurance company (Aetna) when they said they would cover it.?

I was in a car accident and didnt have insurance at the time and waited a two months until I was covered by my work which provided me with PPO insurance under Aetna. I went to the doctor in Tucson at UPH sports medicine. I got Xrays and that was covered and then they said I needed a MRI. I repeatedly asked if the MRI would be covered and they told me yes and said the insurance company approved of the MRI. I got the MRI and a couple of months later they sent me a letter asking about pre-existing condition and I sent them an email with the information they needed and they didnt reply back to me. Then I found out recently they sent my bill to collections...That is not right, I would like sum advice on how the handle the situation. Thanks

Public Comments

1. Why don't you call the insurance company? And from my experience in the insurance business (i am licensed to write auto and home) usually ins companies will cover pre existing conditions but only after 6 months of you in the plan... Also, did you know the ins co could refuse coverage on pre existing conditions? Just call them and ask, they should explain...if they said they would cover the MRI then make them pay for it. Oh and when you said you repeatedly asked "them" if the MRI was covered, who is them? Your ins co or the doctor's office? The doctor can just tell you that, bc if they ins doesn't cover it you will be responsible for the left over balance..
2. watch the movie "Sicko" by Micheal Moore.. It explains ALOT about insurance companies and the stupidity that surrounds them